Refund & Return Policy
Last updated 2026-08-21.
Sixty days from your purchase date, stated plainly and without contradictory wording. Unusually for this category, the guarantee text does not pair “no questions asked” with a hidden minimum-use condition. The problem here is not the policy’s wording — it is the arithmetic between a 60-day window and a package that contains 180 days of capsules.
The steps, in order
- Confirm you are inside the window. The 60 days count from the purchase date on your order confirmation email, not from delivery. Delivery delays do not extend it. Diarise day 50 so the decision never creeps past the deadline.
- Ask what a return requires. Whether opened bottles are accepted, how many bottles must go back and who pays return postage are not published anywhere. Get all three confirmed in writing before you post anything — on a six-bottle order the postage alone is a real cost.
- Email customer service. Refunds are handled by email to support@getlungora.com. Include your order number and the name on the order. Keep a copy — the timestamp is your evidence that you acted in time. Note that this is a generic third-party support address rather than a brand domain, so retain every reply.
- Keep every reply. Checkout runs through a third-party order platform and support through a generic address rather than a brand domain, so retain all correspondence with its timestamps.
- Allow processing time. Refunds are typically processed within five to ten business days of the seller receiving your request or your returned parcel. Keep any tracking number.
The 60-day guarantee versus the 180-day package
This deserves its own heading because it is structural rather than accidental. The guarantee lasts 60 days. The headline package — the one carrying the “$780 OFF” banner and the lowest per-bottle price — contains 180 days of capsules.
Buy it and two thirds of what you paid for sits outside the refund window from the moment it arrives. Meanwhile the ingredients in this formula are the kind measured over 8–12 weeks in trials, so a fair assessment finishes around day 90 — a month after your right to a refund has already expired.
The three-bottle package is the sensible compromise: 90 days of product, closer to what the guarantee protects, and long enough to judge the thing properly. Diarise day 50 the moment you order.
What the guarantee does well
Two things are worth crediting. First, the wording is internally consistent: there is no “no questions asked” badge sitting next to a hidden minimum-use requirement, which several competitors in this category do use. Second, the 60-day period is stated plainly on the order page rather than buried in a linked policy.
What is not stated is the return mechanics — opened bottles, how many, and who pays postage. Ask for those in writing before returning anything.
Where this policy comes from
The steps above are our plain-English summary of the return terms published by the product’s seller, reviewed on 2026-08-21. This site does not process orders, payments or refunds. In any conflict, the seller’s own published policy at the time of your purchase governs. Confirm current terms at checkout before ordering.